Refund Policy

Welcome to Neat Goods! We aim to provide high-quality products to enhance your daily lifestyle. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it (unused, unworn, and undamaged).

  • It must be in its original packaging.

  • You will need the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, please contact our support team first:

  • Email: support@neatgoods.shop

  • Address: Block C, Satellite Town, Gujranwala, Punjab 52250, Pakistan

Note: Items sent back to us without first requesting a return will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong product (e.g., damaged mobile holders or missing components), contact us immediately at support@neatgoods.shop with a clear photo/video of the issue. We will evaluate the issue and arrange a free replacement or refund right away.

4. Non-Returnable Items / Exceptions

Certain types of items cannot be returned:

  • Products damaged due to customer misuse or improper assembly.

  • Final sale items or gift cards.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original payment method within 5 to 10 business days.

  • Please note that it may take some time for your bank or credit card company to process and post the refund.

7. Contact Us

For any questions or support regarding our Return & Refund Policy, please reach out to us:

  • Store Name: Neat Goods

  • Email: support@neatgoods.shop

  • Address: Block C, Satellite Town, Gujranwala, Punjab 52250, Pakistan